Refund Cases

If we cannot meet all the requirements from the both-party-approved specification, we will issue a partial or full refund.

Non-Refund Cases

There shall be no refund given under any of the following conditions:

• You have already received the source code or full version of the product (TradingView tools contain sources by default).
• The tool works according to the specification that we have previously discussed and approved with you.
• The developed product conflicts with add-ons, connectors, or other non-standard tools that are not available by default in the platform (for which the tool was created). Or if you did not mention them when placing an order.
• You have paid for further modifications of the ready-made software.
• The particular tool/software was delivered more than 6 months ago.
• The post-coding strategy turned out to be unprofitable.
• You are simply dissatisfied with the ready-made product without describing a technical reason.
• The project debugging/fixing time is unlimited since it depends on the client's feedback. Thus, we do not refund if you think that fixes take too long.
• Independent tool fixes are not the reason for the refund. If you intruded into the code, did something, and the tool began to work worse, we will not refund you.